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Training & Technical Assistance Spotlight
Volunteer Supporter
In the CARE process, each respondent can choose a volunteer supporter (also referred to as a supporter) who is chosen by the respondent to provide support throughout the CARE process. The supporter should help the respondent understand, make, and communicate decisions and express preferences throughout CARE proceedings. Volunteer supporters help build trust and continuity and are considered a key feature of person-centered care for CARE respondents.
The new video referenced above explains the role of the volunteer supporter in the CARE Act process. The discussion can help county BH staff facilitate conversations with CARE participants and potential volunteer supporters. See below for an overview of the discussion guide sections.
Discussion Guide for CARE Participants
- Facilitates a conversation between county BH staff and CARE participants who are considering whether to select a volunteer supporter.
- Includes prompts regarding an overview of the volunteer supporter role, highlights the potential benefits of having a supporter, and offers prompts to help participants reflect on their preferences, questions, and any concerns.
- Aims to support informed decision-making and ensure that participants feel comfortable and empowered in choosing someone to assist them through the CARE process.
Discussion Guide for Potential Volunteer Supporters
- Facilitates a conversation between county BH staff and individuals interested in serving as volunteer supporters within the CARE process.
- Includes prompts regarding the responsibilities and expectations associated with the role, encourages self-reflection on readiness and strengths, and common questions or concerns.
- Guides potential supporters in considering how they can best assist a CARE participant, establish healthy boundaries, and access resources to prepare for this important responsibility.
Resources
Counties are encouraged to share these resources and continue building a culture of support that centers the respondent’s voice and autonomy.
New! Understanding the Volunteer Supporter Role in the CARE Act Process – training video and discussion guide
Volunteer Supporter Toolkit (available in 23 languages)
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